Fraud Verification Specialist (Customer Service)

Why Discover?
Since Discover launched in 1986, we've made a business of redefining the credit card industry for the better. We were first to have no annual fee, first to offer cash rewards, first to provide 24/7 customer service, and we rank #1 in customer loyalty. As a Fortune 500 company, we strive to provide our employees with an environment where they can contribute in a way that's different from other large institutions. If you're looking for a place to make a difference and let your voice shine through, we'd love to meet you.
Fraud Prevention Representatives routinely engage card members for the purpose of verifying potential fraudulent activity on accounts identified as having potential suspicious activity identified by the various detection systems. Representatives initiate card member contact by means of an automated dialer, and/or inbound calls resulting from automated voice messages, text or email alerts. Representatives are required to utilize specific call handling procedures for the purpose of mitigating potential fraud losses while branding the Discover Product to create a rewarding and engaging experience for our customers.
Positions Also known as:
Fraud Prevention Representative, Charge Verification Group
Key Responsibilities:
Ensure adherence to all Security related policies & procedures
Utilization of active listening skills and appropriate acknowledgment statements
Demonstrate good problem solving and relevant conversational skills
Ability to recognize and adapt to the various channels in which customer contact is initiated
Effective utilization of the various Skip Tracing tools available to assist in the authentication process
Must be flexible and adaptable to changing business needs
Ability to work in a fast paced, production oriented environment
Perform other duties assigned to you
Capable of building customer loyalty through listening, relationship building, and professional and persuasive communication skills
Good analytical, verbal, and written communication skills
Must have acceptable attendance, behavior and performance
Must be adaptable and able to see the benefits of change
Must be able to multitask different computer systems at the same time, while handling call volumes
1-2 years experience preferred
Other experience could be: Server, Sales Associate, Bartender, Barista, Customer Service, Food Service, Disputes Rep, Call Center Rep, Police Officer, Host, Hostess, Guest Services, Hospitality, Financial Services, Customer Service Manager
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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