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Sr. Associate

Discover. A more rewarding way to work.
At Discover Financial Services, you'll find yourself in the company of some of the industry's smartest and most reliable professionals. And at a company that rewards dedication, values innovation and supports growth.
Thrive in an environment that promotes teamwork and shared success. Build on a foundation of mutual respect. Join the company that understands rewarding careers like no other, with this exceptional opportunity:
Job Description:
Discover. A more rewarding way to work. At Discover Financial Services, you'll find yourself in the company of some of the industry's smartest and most reliable professionals. Join a company that rewards dedication, values innovation and supports growth.
As a member of the Network Operations team, you will be responsible for ensuring service availability to the Discover organization. The team is responsible for monitoring and maintaining the operational integrity and reliable communications of a number of key platforms that serve as the underpinnings for Business Technology.
Duties include providing proactive and reactive support of key platforms, analysis and research of complex issues, architecture and implementation of change and project related initiatives.
Responsibilities:
Provide operational support and troubleshooting of network routing protocols: BGP, OSPF, static routes and policy-based routing
Perform administration and troubleshooting of the enterprise data network.
Perform troubleshooting of telecommunications carrier circuits from ranging T1 to Multi-Gigabit Ethernet.
Manage incident queue, escalation calls and support requests.
Work with external Vendors to support and maintain technology platforms.
Monitor network capacity and utilization to ensure adequate network performance at all times.
Leverage available network monitoring platforms such as Splunk, Solarwinds and Netscout to maximize network availability, resolve issues, and forecast for growth.
Promote a risk-aware culture, ensure efficient and effective risk and compliance management practices by adhering to require standards and processes
This position is a shift based role - 3rd shift. Some flexibility may also be required. Participation in a pager-based weekend rotation is required.
Skills:
Basic Qualifications:
Bachelor's Degree (preferably in a technology centric area) or the equivalent work experience
3+ years working in Technology (Infrastructure Services)
1+ years working in Information Security
Desired Skills:
Possess a sense of urgency in troubleshooting and resolving data network issues, with proven technical skills.
Must be able to multi-task, while prioritizing and correlating issues and patterns.
Industry Network / Network Security certification or equivalent experience is a must.
Should have deep technical and working knowledge of:
Proxy Servers, Load Balancers, Firewalls, Wireless Controllers, DNS Servers, Routers and Switches.
Experience with complex, highly virtualized Enterprise class data networks.
Programming experience highly preferred; experienced with programming languages and automation platforms such as Chef and Ansible desirable.
Excellent written and oral communication skills.
Must work well independently with minimal supervision, as well as a member of a larger group.
10% travel may be required. Must have a valid driver's license.
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We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



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